How Ford’s Software Vision is Redefining the Road Ahead for Customers
We’re introducing the new Ford and Lincoln apps, formerly called FordPass® and Lincoln Way, which will be the foundation for the future of our mobile experience.1
With the latest update available now to customers globally, the apps will load faster, look cleaner and give you one-tap access to the things you use most — remote start, charge level, and vehicle health.
Coming off the ground-up rebuild we rolled out last year, the update continues our apps’ evolution from a nice-to-have feature to a central part of Ford and Lincoln ownership. We want to earn the right to be in our customers’ pocket or bag, and that means being incredibly focused on customer feedback.
We heard app users wanted:
- A design that felt modern and innovative
- Clearer, more precise climate controls
- Fewer steps to get to vehicle health information
We delivered on that and more. As a result of refining our processes on the back-end, we are now able to bring features or quality improvements to users from concept to customers’ hands in a shorter amount of time, which will be key for the future customer app experience.
Our app team’s goal is to ensure we provide a consistent and excellent experience across a range of Ford and Lincoln vehicles with varying capabilities, including different app controls and tools, no matter if it is a Lincoln Navigator or an all-electric F-150 Lightning.
With this strong foundation in place, from design to back-end processes, the apps will continue to evolve regardless of which vehicle you have. And we’re just getting started.
Below is the nitty-gritty look of the latest improvements.
Ford App Home Screen
Move the slider from side to side to compare the old design (left) with the new look and feel (right) of the Ford app home screen.
2023 Mustang Mach-E Premium extended range shown. Actual range varies with conditions such as external environment, vehicle use, vehicle maintenance, high-voltage battery age, and state of health.
Lincoln App Home Screen
Move the slider from side to side to compare the old design (left) with the new look and feel (right) of the Lincoln app home screen.
Actual mileage and range will vary.
Remote Climate Control
For select vehicles, the team has improved the ease of use to set the preferred cabin temperature, heat/ventilate your seats, or heat your steering wheel from the app.2
Upgraded Energy Tab
Electric vehicle and plug-in hybrid owners will see an upgraded Energy tab. Select the dots on the image for more details.
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Press the dots to learn more
How the Charge Slider Works
If you want to adjust how much to fill up your battery each time you charge, or maybe you are headed out on a road trip and know you want to fill up to 100%, you can press this slider with your finger to move your target charge. Once you set your preference, it will charge until you reach the desired percentage each time you fill up, regardless of charging location.
Messaging and Alerts
Messaging and alerts are now prioritized, stacked, and more clearly visible so customers can receive and act on the most important information about their vehicle health.
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Alerts vary by model.
Building on a Solid Foundation
All of these design updates build on the features and experience our team has rolled out over the last year, driven by customer feedback.
These recent updates include:
- Lock Screen Controls: Quickly lock, unlock, or remote start your vehicle directly from your phone's lock screen using iOS and Android widgets, without opening the app.
- Smart Watch Integration: Manage your vehicle from your Apple Watch. Lock, unlock, remote start, check fuel/battery levels, view charging status, find your car, and activate the horn/lights.
- Authorize Friends/Family to Drive: Grant friends and family access to your vehicle right from the app so they can lock/unlock, start the vehicle, and view battery/fuel levels.
- Schedule Software Updates + Dark Mode: Customize and personalize your experience by easily scheduling and managing software updates directly through the app, plus Dark Mode for iOS users, which came highly requested by customers.
Alex Purdy is the global digital product manager at Ford Motor Company
Frequently Asked Questions
Q. What are the Ford and Lincoln apps used for?
A. The apps allow customers and their authorized friends and family to schedule service appointments; locate the vehicle with GPS for when you can’t remember where you parked; use remote features such as remote start to warm up or cool down the cabin, lock/unlock; keep track of fuel/charge levels, tire pressure, oil life and washer fluid; and use your Phone as A Key with equipped vehicles.
Q. Are the Ford and Lincoln apps free?
A. Yes. There is no cost to use the features within the apps. You are also able to activate paid Connected Services trials and plans on equipped vehicles, such as BlueCruise hands-free highway driving, the Ford Connectivity Package, and the Ford Security Package, right from the app.
Q. Did you remove any app features with this update?
A. No. The latest update will not remove any current features within the app and is focused on improving the experience.
Q. Do you need to download a new app or log in again to receive the update?
A. For those that have already downloaded the app, just update when prompted. The latest version will be delivered through a standard app update from their device's app store.
Q. Did the rewards program change?
A. Yes, the name is changing from FordPass Rewards to Ford Rewards.3 Lincoln Access Rewards remains the same.4 Customers can continue to earn points and redeem them for service, parts, accessories and services such as BlueCruise.
1The Ford app, formerly known as the FordPass® app, compatible with select smartphone platforms, is available via a download. Message and data rates may apply. Terms apply. Evolving technology/cellular networks/vehicle capability may limit or prevent functionality. An activated vehicle modem and the Ford app are required for remote features. Remote features may vary by model. Visit ford.ca for our privacy notice. The Lincoln app, formerly known as the Lincoln Way® app, is compatible with select smartphone platforms and is available via a download. Message and data rates may apply. Terms and conditions apply. Visit LincolnCanada.com for our privacy notice.
2Available on equipped 2025 model year vehicles as well as 2021+ model year Mustang Mach-E and 2022+ model year F-150 Lightning.
3Must have an activated Ford Rewards account (formerly known as FordPass® Rewards) within 60 days of qualifying activity to receive Ford Rewards Points. Points are not redeemable for cash and have no monetary value. Point earning and redemption values are approximate and vary by products and services redeemed. Earn Points for the purchase of Ford, Motorcraft®, or Omnicraft™ parts and associated labor at a participating Ford dealer. See the Ford Rewards Program Terms at FordPassRewards.ca for information regarding expiration, redemption, forfeiture, and other limitations on Ford Rewards Points.
4Must have an activated Lincoln Access Rewards™ account within 60 days of service invoice date to receive Lincoln Access Rewards Points. Points are not redeemable for cash and have no monetary value. Point earning and redemption values are approximate and vary by products and services redeemed. Earn Points for the purchase of Ford, Motorcraft®, or Omnicraft™ parts and associated labor at a participating Lincoln Retailer. See Lincoln Access Rewards™ Terms and FAQs at LincolnAccessRewards.ca regarding expiration, redemption, forfeiture, and other limitations on Lincoln Access Rewards Points.
