At Ford Credit, we believe financing should help people move forward, not create another obstacle in their day.

That belief is at the heart of everything we do, and I am proud to share that customers have once again ranked Ford Credit #1 in Customer Satisfaction among Mass Market Automotive Financing Providers in the JD Power 2026 U.S. Automotive Financing Satisfaction Study.

This is our third consecutive year earning the top ranking and the fifth time in the past six years. It is an accomplishment worth celebrating, but more importantly, it is a reflection of the trust millions of customers place in Ford Credit every day.

For nearly 70 years, Ford Credit has helped customers finance the vehicles that move their lives forward. A vehicle can represent a first job, a growing family, a new business, a long-awaited adventure or simply the freedom to get where life takes you. Behind every loan or lease is a customer with individual needs, questions and goals. Our responsibility is to make the financing experience as clear, convenient and supportive as possible.

That responsibility extends across every interaction. In this year’s study, customers rated Ford Credit #1 across all eight dimensions measured, from making it easy to do business with us and keeping customers informed about their loan or lease, to trust, digital channels, our people, and the experiences of obtaining and managing financing.

Those results matter because they demonstrate that a great customer experience is not defined by just one moment. It is built over time. It is built when a customer can easily find information online, use a mobile app with confidence, receive clear communication about their account or connect with a Ford Credit team member who listens and helps.

The trust customers have shown us is especially meaningful. Trust must be earned with every interaction, and it is never something we take for granted. It comes from doing what we say we will do, communicating transparently and treating every customer with empathy and respect.

This recognition belongs to the Ford Credit team. Across our company, team members bring a customer-first mindset to their work each day. They look for ways to make financing simpler. They use feedback to improve our digital tools. They support customers through important life moments and, when challenges arise, they work to provide compassionate assistance.

Their dedication is what turns our commitment into a real experience for customers.

While we are proud of this recognition, we also see it as motivation. Customer expectations continue to evolve, and we must continue evolving with them. We will keep listening closely, learning from every interaction and finding new ways to make our products, processes and service more seamless and personal.

Being named #1 is an honor. Continuing to earn our customers’ trust is the work that matters most.

Thank you to our customers for choosing Ford Credit, and thank you to our team members for the care, expertise and commitment that make achievements like this possible.

Because at Ford Credit, excellence comes standard. And that’s exactly what we plan to keep doing.

Ford Credit received the highest score in the mass market segment of the JD Power 2021-2022, 2024 Consumer Financing Satisfaction Studies, and the 2025-2026 U.S. Automotive Financing Satisfaction Studies, which measures customers’ satisfaction with their auto finance provider. Visit jdpower.com/awards for more details.